North-east train links hit by cancellations amid continuing staff shortage
Friday December 28th 2018 at 7:17 AM
Staff shortages have left would-be North-east train passengers short this morning amid continuing disruption.
A number of trains from Inverness to Aberdeen were cancelled this morning while some services to the Central Belt will not run this afternoon.
It has been put down to combined shortages of train crew and signalling staff.
Other trains will stop short of their intended destination or have fewer carriages.
Bosses put the shortages down to the need for training crew on a new timetable, launched at the start of the month.
An overtime ban, imposed by RMT Union members as part of a now-settled industrial dispute over rest day payments, has meant a backlog in training.
The rail operator also said a delay in the delivery of their newly-purchased revamped 1970s intercity trains meant some services have to be cancelled to allow staff to be taught on the ones they do have.
Scotrail directed complaining passengers to a 10-day-old statement on their website from managing director Alex Hynes:
“We’re sorry to customers for the disruption to services in recent weeks.
“We know the impact this has on your day, and are working flat out to get things back to normal.
“Training is ongoing so that we can get services back to normal and we can expect an improvement in the coming weeks. But while we continue to train our conductors and drivers some disruption will remain.
“We know this isn’t acceptable, and are sorry to customers about this.
“Every single person at the ScotRail Alliance is working hard to improve things for our customers as soon as possible.”